✈ NETCHAI HOSPITALITY CHINESE
Welcoming Guests: The Basics迎接客人
LESSON
41
41
01Scene
Welcome to the heart of the hospitality course. We begin right where customer service begins: welcoming guests. In this lesson you will learn to say "Welcome!", "How many in your party?", and "May I help you?" — always with a smile, and always with 您.
02Service Phrases
1
欢迎光临！
Welcome!
2
您好！
Hello!
3
您几位？
How many in your party?
4
您需要帮忙吗？
May I help you?
5
请问，您要找什么？
What are you looking for?
6
这边请。
This way, please.
7
请稍等。
One moment, please.
03Dialogue
SCENE A customer arrives
店员Staff
欢迎光临！您需要帮忙吗？
顾客Customer
我想看看，谢谢。
店员Staff
好的，您慢慢看。
顾客Customer
好。
04Key Vocabulary
1
欢迎光临welcome! (first seen in Lesson 1)
2
需要to need, to require
3
帮忙to help, to lend a hand
4
位polite measure word for counting people (guests)
5
稍等to wait a moment
6
慢慢slowly, at one's leisure
05Grammar Point
Grammar Point
Polite service language: 您 and 请 / the measure word 位
When serving customers, always address them with 您 (the respectful "you"), and soften any request with 请.
① 您 and 请 transform the impression you make
Choose 您 over 你, and 请 + verb over a bare command. These two small changes instantly make you sound polished and professional.
- 您几位？How many in your party? (more polite than 你几个？)
- 请稍等。One moment, please.
② 位 — the polite measure word for people
Count your guests with 位. "Two guests" is 两位 (not 二位). We will review this again in Lesson 46.
Note: avoid 你 with customers and use 您 instead — the same spirit of respect as greeting a teacher with 老师好.
Service tip: 您需要帮忙吗？ (May I help you?) and 您慢慢看 (Please take your time) are classic phrases for attentive service that never feels pushy.
06Practice
- Greet an arriving customer with 欢迎光临！您好！
- Practice offering "您需要帮忙吗？" and asking "您几位？" out loud.
- In pairs, act out the flow from welcome to showing the way (欢迎光临→您需要帮忙吗→这边请).
07Translation
Dialogue translation
StaffWelcome! May I help you?
CustomerI'm just looking, thank you.
StaffOf course — please take your time.
CustomerOK.